FAQ

Christmas Cut off Dates 2023

This year we are finishing up early, for all pre Christmas delivers please get your orders in by midday on the 18th December.

Our Glass Bottles

How to open the pump?

To remove the pump from the bottle, first, grip the base and the clear part of the pump firmly with one hand. Then, use your other hand to push down on the pump while simultaneously twisting it counterclockwise

Is the label Waterproof?

Our bottles feature screen-printed designs that are kiln-fired, creating a long lasting and washable print. To maintain the print's quality, we recommend washing the bottle regularly with a non-abrasive cloth or brush.

Can you do custom label/design?

Unfortunately, we are unable to offer custom prints for individual customer orders due to the way our bottles are printed.

However, we do offer custom designs for orders over 50 units. If you are interested in a custom design, please email us for more information and details.

Do you sell bottle holders?

We don't sell bottle holders. The best bottle holders for our bottles can be found at DESIGNSTUFF. Search for "Soap Dispenser Holder" on their website. They offer a range of colors and holders for 1, 2, or 3 bottles.

Do you have pumps for the 1L bottles?

Our pumps are compatible with the 1L bottles, but please note that the plastic tube inside the pump may not reach all the way to the bottom of the bottle.

This is why we don't sell them together as a set. But if you still want the pump for the 1L bottle, you can buy it separately. If you have any more questions, just let us know!

How do I care for my Printed Bottle?

Wash occasionally with hot soapy water and a non-abrasive cloth or brush.

Remove the pump/trigger and clean it by pumping hot water through it.

Shipping

When will my order be shipped?

As we are a small family business (basically just me) run from our home and juggling life with a toddler, I typically only work in the office Tuesday, Thursday and Friday. This is when orders are dispatched, public holidays and a sick kid may disrupt this slightly so please allow 3-4 days for dispatch.

How long does it take to get my order?

All orders are dispatched from Tāmaki Makaurau/Auckland.

North Island shipping is typical delivered overnight but can take up to 2 business days.

South Island is 2-3 business days.

For rural delivery please allow an extra 5 business days.

How much is shipping?

Standard Tracked - $8.50

Rural Tracked* - $13.00

*Please select the correct shipping for your address - If the incorrect freight option is selected, we will reach out via email to arrange payment of the difference.

Do you ship to Australia?

Due to the size and weight of our glass bottles the cost of shipping to Australia is expense. So we don't currently offer this as an option on our website.

If you're happy to cover the shipping cost to Australia then email us to see what we can arrange for you.

Do you offer click and collect?

Yes, you can collect from our home office based in Eden Terrace, Auckland.

Simply select 'Pick Up' at check out, when ready to collect details on how to pick up will be emailed to yo you.

But contact us first to arrange pick up day/time.

What courier service do you use?

We us a combination of, NZ Post, Post Haste and Castle Parcel through our courier partner Go Sweet Spot.

This option helps us pick the best shipping price to your location.

What happens if I forgot to pay for Rural Delivery?

If you forgot to pay for Rural Delivery, you will receive an additional email requesting payment for the remaining balance of the rural delivery shipping cost, which is $4.50 (making the total shipping cost for rural delivery $13.00). Once this payment is made, your order will be processed and dispatched. Please note that you have 1 month to complete this payment; otherwise, your order will be cancelled.

Caliwoods Safety Razors

How To Use Your Safety Razor
  1. Unscrew the head of the razor from the handle.
  2. Place the blade between the two top plates, holding by the blunt edges.
  3. Screw the handle back on and shave away!
  4. Replace the blade when it goes blunt. On average this is every fifth shave, less for thick hair, and more for fine hair.
  5. Rinse the Razor thoroughly after each use. Clean away soap and hair, then let your Safety Razor dry out of the shower.

Store your Razor safely out of the shower between uses, and take care not to drop your Razor.Caliwoods have very detailed instructions set out HERE in their blog or our blog HERE

How do I clean & care for my safety razor?

Change your Safety Razor Blades:

  1. Do this regularly. A sharp blade will give you the best shave, and switching them out and wiping the parts prevents any residue in your Safety Razor.

Rinse Your Razor:

  1. Give your Safety Razor a thorough rinse to prevent discolouration from soap residue after each use.

Dry Your Razor:

  1. Use a towel to dry your Razor, and don't store it in the shower. Take apart the three pieces and give them a dry if it's going to be a while between each use.
  2. A Razor Stand will help the water drain off your Safety Razor. We recommend the stand as a very useful add-on as it prevents pooling water and keeps your Razor in a safe place.
Can I shave 'down there'?

Yes, the Safety Razor can be used all over the body. If you are new to shaving with a Safety Razor we recommend you learn on an easier place, such as your legs. We have had a few Men mention that it didn't work well on the top of their heads but everywhere else was fine - please provide us your feedback if you are a head shaver!

Here is Caliwoods top tips: Read their 'how to' blog post, lather well, turn off the water in the shower while shaving, use gentle pressure (the main difference from a plastic razor). Take your time on the first few shaves, and soon it will feel intuitive.

How do I take part in the Blade Take-Back Program?

We take Sustainability seriously. In this world, it's impossible to be perfect when the whole system seems to be against our best intentions. BUT...something as small as changing your Razor can save hundreds of pieces of plastic every year.

If you send your used Safety Razor Blades back to us clean and dry, we will repurpose or recycle them!

Here's how it works:

USE- Use, love, and shave sustainably until the blades are no longer sharp enough for the job.

DRY- Clean the blade and dry it thoroughly.

POST- back to us! Once you have 40 or more, seal the supplied envelope and wrap it into another (so the postman/postwoman's hands are safe), then post your blades back to CaliWoods. We accept them even if they are from another brand. Considering the end-of-life of a product and closing the waste loop is part of our product stewardship - getting the good stuff going here in NZ.

CaliWoods

C/O Handle With Care

753 Te Atatū Road

Te Atatū Peninsula

Auckland 0610

REPURPOSE- This bit is our job. Most councils and recycling centres don't accept single blades because of their small size and sharp edges. Using people power and the magic of squirrelling these blades away over time, we have a few ideas for using the material and/or there will be enough to feasibly recycle

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