SHIPPING

All orders are carefully hand packaged by me, using preloved packaging and are completely plastic free. We aim to dispatch your order within 24 hours, but where this is not possible we will be in touch. Please note deliveries are only dispatched on weekdays.

NEW to The Eco Society is "Pick Up". To make life easier, reduce our impact, even more, and reduce the impact on your wallet, we are now offering pickups from Eden Terrace in central Auckland. So, if you are planning to be in the area, you now have the option of selecting "Pickup" at check. Simply reply to your order confirmation to let us know when you are going to pick up, and we will send you the exact address. 

At this stage, we are shipping to New Zealand only through our website.

  • NZ shipping flat rate - $7.00
  • Pick Up, Karaka Street, Eden Terrace, Auckland - FREE

If you are in Australia and can’t find these goodies locally, please contact us for custom delivery. 

RETURNS

If you are not happy with your purchase, please contact us. We want our customers to be completely satisfied and offer a 14 day returns policy, provided they meet the following conditions. 

  • Goods must NOT be opened, used or damaged
  • Items are still in a re-saleable condition with the original packaging undamaged
  • Are NOT exempted items such as food or sanitary goods

Please note the shipping costs will not be refunded unless items are deemed faulty.

If items are faulty or are different from what you ordered, please contact us within 7 days to organise a replacement. We will reimburse the postage costs of the items being returned to us.

Any items returned more than 14 days after delivery, not in original condition, are damaged or missing parts for reasons not due to our error will not be refunded or exchanged.

Please do not send your purchase back to the manufacturer.

If you are unsure, please contact us.